# When something is wrong

> What to check when a form, a calendar or a lead does not behave as you expect.

Start at the **Overview**. **Needs attention** lists what Signalbox knows is wrong, with a link to the screen that fixes it.

## The form is not on the Forms screen, or shows no page

- The tag is not on the page. View the page's source and look for `signalbox.js`.
- The site is not on the **Sites** list, or is listed with `www` and visited without it. Add the exact address.
- A Content Security Policy is blocking the tag. See [A site with a Content Security Policy](/install-guide/content-security-policy/).
- The form was added to HubSpot after the last sync. Press **Sync now** on Settings.

## Visitors see the form's own thank-you, not the calendar

Each of these leaves the page as it was, on purpose:

- **Listen to this form** is off, or the form has no flow, or the flow is a draft or paused.
- HubSpot is not connected, or the connection is lost.
- The flow ended without showing anything. Open the lead and read its trace.
- Nobody in the queue was free. A rep needs a calendar connected on **Team**, must be active in the queue, and must not be out of office.
- Signalbox took more than three seconds. The lead is still routed; the visitor is not kept waiting.

## The calendar shows no times

- The rep's calendar has none free in the days shown. **Scheduler** sets how many days are shown and how soon the first slot may be.
- It is outside working hours for every day shown. **Scheduler** sets the workspace's hours, and **Team** a rep's own.
- The rep's calendar is not connected, or needs connecting again. **Team** says which. Send the rep a new link.

## A lead "needs attention"

A step did not work and the flow carried on. The lead's trace names the step and says why. Common ones:

- "No task was made" or "No deal was made": HubSpot refused the write. The message gives HubSpot's answer.
- "No Slack channel is set": add one on **Settings**.
- "Nobody in the queue was free": see above.

## Two deals for one lead

HubSpot's own workflow is still creating a deal. See [Turn off HubSpot's own deal workflow](/install-guide/hubspot-deal-workflow/).

## Still stuck

Send us the lead's id from the Leads screen. The trace tells us the rest.